All Sales are final. However, if you are dissatisfied with your order for any reason, you can return your items for an exchange, based on availabilty. Please remember the availability of live plants is limited.  The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. [Larry's Garden Plants] [4446 Hendricks Avenue #131] [Jacksonville, FL] [32207]